Shipping & Delivery Policy
Everything you need to know about how we get your order to you.
Last updated: May 21, 2025
1Shipping Coverage
We currently ship across all states and union territories in India. International shipping is not available at this time. We deliver to residential addresses, offices, and PO Boxes via our logistics partners including Delhivery, Blue Dart, and India Post.
2Processing Time
Orders are processed within 1–2 business days of payment confirmation (excluding Sundays and public holidays). Orders placed after 2 PM IST are processed the following business day. During sale events or high-demand drops, processing may take up to 3 business days — we will notify you if this applies to your order.
3Delivery Timelines
| Location | Standard Delivery | Express Delivery |
|---|---|---|
| Metro cities (Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Kolkata) | 2–4 business days | 1–2 business days |
| Tier 2 & Tier 3 cities | 4–6 business days | 2–3 business days |
| Remote / rural areas | 6–10 business days | Not available |
| Jammu & Kashmir, North-East India | 7–12 business days | Not available |
* Business days exclude Sundays and national public holidays. Timelines are estimates and may vary.
4Shipping Charges
- Orders above ₹999 — FREE standard shipping anywhere in India.
- Orders below ₹999 — ₹49 flat standard shipping fee.
- Express delivery — ₹99 flat fee (available in select cities).
- Bulky / oversized items (flags, large signs) — ₹79 additional handling fee.
The applicable shipping fee is calculated and displayed at checkout before you confirm your order. Shipping charges are non-refundable unless the return is due to our error.
5Order Tracking
Once your order is dispatched, you will receive an SMS and email with your tracking number and the logistics partner's tracking link. You can also track your order from your Account → Orders page at any time. Tracking may take up to 24 hours to update after dispatch.
6Delivery Attempts & Failed Delivery
Our logistics partners make up to 3 delivery attempts. If the package cannot be delivered (wrong address, recipient unavailable, refused delivery), it will be returned to our warehouse after the third attempt. Re-delivery can be arranged for an additional shipping fee. Please ensure your address and phone number are accurate at checkout.
7Damaged or Lost Parcels
If your parcel arrives damaged or is confirmed lost in transit, contact us within 48 hours of the expected delivery date at support@karurkart.com. We will file a claim with the logistics partner and either replace the item or issue a full refund, including shipping charges, within 7–10 business days of the claim being resolved.
8Multiple Items in One Order
Some orders containing items from different fulfilment centres may be shipped in separate packages and arrive on different days. You will receive individual tracking numbers for each package. You will not be charged additional shipping for split shipments.
9Contact for Shipping Queries
Email: support@karurkart.com
Phone: +91-XXXXXXXXXX (Mon–Sat, 10 AM – 6 PM IST)
Live chat: available via the AI chat widget on any page.