Privacy Policy

We collect information you provide directly when you create an account, place an order, or contact us. This includes your name, email address, shipping address, phone number, and payment information. We also automatically collect certain usage data such as IP address, browser type, pages visited, and device identifiers through cookies and similar technologies to improve your shopping experience.

• Process and fulfil your orders, including shipping and delivery.
• Send order confirmations, tracking updates, and customer service communications.
• Personalise AI-curated product recommendations based on your browsing and purchase history.
• Detect fraud and maintain the security of our platform.
• Comply with legal obligations and respond to lawful requests.
• Send promotional emails and offers (only with your consent; you may opt out at any time).

All payment transactions are processed by SabPaisa Payment Gateway, a PCI-DSS Level 1 certified payment processor. Karur Kart does not store your card number, CVV, or net banking credentials on our servers. Payment data is transmitted directly to SabPaisa using AES-128-CBC encryption over TLS 1.2+. SabPaisa's privacy policy governs how they handle your payment information.

We use essential cookies to keep you logged in and maintain your cart. We use analytics cookies (anonymised) to understand how visitors use the site so we can improve it. You can disable non-essential cookies in your browser settings at any time. We do not sell your data to third-party advertisers.

We share your personal data only with service providers necessary to operate the platform — including SabPaisa (payments), our fulfilment and logistics partners (shipping), and cloud infrastructure providers. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We retain your account data for as long as your account is active. Order and transaction records are kept for 7 years to comply with Indian accounting and tax laws. You may request deletion of your account and personal data at any time by contacting us at privacy@karurkart.com.

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Opt-out: Unsubscribe from marketing emails via the link in any email.
• Portability: Receive your data in a machine-readable format.

We use industry-standard security measures including 256-bit TLS encryption, secure cloud infrastructure, and regular security audits. However, no method of transmission over the internet is 100% secure. If you believe your account has been compromised, contact us immediately at security@karurkart.com.

For any privacy-related queries or grievances, contact our Nodal Grievance Officer:

Karur Kart Support Team
Email: privacy@karurkart.com
Phone: +91-XXXXXXXXXX
Address: [Your Registered Business Address], India

We will respond to your grievance within 30 days of receipt.